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OUR CORE PURPOSE

Helping People Thrive - We have an endless pursuit to cultivate an environment where everyone can thrive - customers, vendors and team members alike. We empower our customers by providing expert guidance, quality products, and personalized support, enabling them to create and enjoy flourishing gardens and expected results. We invest in our team and foster an engaging workplace to be proud of.

OUR CORE VALUES

ONE TEAM Purpose-before-role

AUTHENTIC Be true to yourself and others at all times

ACCOUNTABLE Take ownership of your actions and responsibilities

ENTHUSIASTIC Bring energy and passion every day

GROWTH Passion for learning, adapting and innovating to stay ahead in all areas

Role: Warehouse Associate
Job Type: Full Time Seasonal (weekend work may be required)
Start Date: November/December - May 28, 2027
Hours of Work: Monday to Friday, 8am - 4:30pm (some Saturdays may be required)
Salary/Wages: Starting at $16.50/hr

Successful applicants must have access to reliable transportation as we are not accessible by city transit or rideshare.

THE POSITION
We are hiring warehouse associates to prepare, pick, pack and ship seed and young rootstock orders for customers across Canada. This is a hands-on role for someone who is detail-oriented, works well with a team and can keep a steady pace during our busy season.

RESPONSIBILITIES INCLUDE

Pick, pack and label customer orders accurately and on time
Prepare, package and check the quality of seed orders
Prepare, package and check the quality of young rootstock orders, including roots, bulbs, trees and shrubs
Unload incoming shipments and stock inventory
Keep the warehouse clean and organized

REQUIREMENTS

Strong attention to detail and the ability to follow detailed instructions
Ability to work independently and as part of a team
Meet daily productivity goals while working efficiently and accurately
Ability to organize tasks and record information accurately
Comfortable using a computer, iPad and handheld scanner for order taking
Ability to lift up to 50 lbs (23 kg)
Ability to stand for most of your shift in a fast-paced environment
Comfortable working in refrigerated areas and outdoors in varying temperatures
Comfortable working around dogs (we have friendly warehouse dogs on site)
Warehouse experience is an asset

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Role: Customer Service Associate
Seasonal: December to April/May
30, 2027 40 hrs/week Monday-Friday (Saturdays on a rotational basis)
Start Date: December 14, 2026
Salary/Wages: Starting at $16.50/hr Successful applicants must have access to reliable transportation as
we are not accessible by city transit or rideshare.

THE POSITION
Reporting to the Manager of Customer Success & Fulfillment, the Customer Service Associate is responsible for providing exceptional service to our customers through phone, email, and other communication channels. This role includes assisting customers with product inquiries, placing orders, warranty claims, returns and general support while ensuring every interaction is professional, knowledgeable, and friendly.

KEY RESPONSIBILITIES

Answer customer phone calls and respond to email inquiries in a timely and professional manner.
Resolve customer concerns with empathy, professionalism, and effective problem-solving.
Process phone, mail and fax orders accurately.
Maintain detailed and accurate customer records.
Contribute to a positive team environment while delivering an outstanding customer experience.

QUALIFICATIONS

Excellent customer service and communication skills.
Strong conflict resolution and problem-solving abilities.
Exceptional attention to detail and organizational skills.
Self-motivated with a strong work ethic.
Ability to work both independently and collaboratively in a team environment.
Comfortable using computers and learning new software systems.
Willingness to learn and use AI tools; prior experience with AI platforms is an asset.
Gardening or horticultural knowledge is considered a strong asset.
Ability to adapt in a fast-paced, seasonal work environment.

Must love dogs - we're a dog-friendly workplace!