DOES THIS SOUND LIKE YOU?

OUR CORE PURPOSE

Helping People Thrive - We have an endless pursuit to cultivate an environment where everyone can thrive - customers, vendors and team members alike. We empower our customers by providing expert guidance, quality products, and personalized support, enabling them to create and enjoy flourishing gardens and expected results. We invest in our team and foster an engaging workplace to be proud of.

OUR CORE VALUES

ONE TEAM Purpose-before-role

AUTHENTIC Be true to yourself and others at all times

ACCOUNTABLE Take ownership of your actions and responsibilities

ENTHUSIASTIC Bring energy and passion every day

GROWTH Passion for learning, adapting and innovating to stay ahead in all areas

PRINT PDF

Role: Customer Service Associate
Permanent: January to June 30-40 hrs/week (Saturdays on a rotating basis
is required). July to December 16-40 hrs/week (Monday-Friday)
Start Date: Immediately
Salary/Wages: Starting at $16.00/hr
THE POSITION
Reporting to the Manager of Customer Success & Fulfillment, the Customer Service Associate is responsible for providing exceptional service to our customers through phone, email, and other communication channels. This role includes assisting customers with product inquiries, placing orders, warranty claims, returns and general
support while ensuring every interaction is professional, knowledgeable, and
friendly.

KEY RESPONSIBILITIES

  • Answer customer phone calls and respond to email inquiries in a timely and professional manner.
  • Resolve customer concerns with empathy, professionalism, and effective problem-solving.
  • Process mail and fax orders accurately.
  • Maintain detailed and accurate customer records.
  • Contribute to a positive team environment while delivering an outstanding customer experience.

QUALIFICATIONS

  • Excellent customer service and communication skills.
  • Strong conflict resolution and problem-solving abilities.
  • Exceptional attention to detail and organizational skills.
  • Self-motivated with a strong work ethic.
  • Ability to work both independently and collaboratively in a team environment.
  • Comfortable using computers and learning new software systems.
  • Willingness to learn and use AI tools;
    prior experience with AI platforms is an asset.
  • Gardening or horticultural knowledge is considered a strong asset.
  • Ability to adapt in a fast-paced, seasonal work environment.
  • Must love dogs - we're a dog-friendly workplace!

INTERESTED CANDIDATES: Apply on our website with your Cover Letter and Resume at ttseeds.com  Note: T&T Seeds is located at 7724 Roblin Blvd, Headingley, MB. Successful
applicants must have access to transportation as it is not accessible by city transit or rideshare.