I received dead sticks. They never broke the dormancy.
Hi Natacha, thank you for letting us know — we're truly sorry the plants didn't break dormancy for you. Bare-root stock can look like dead sticks on arrival, which is completely normal, but they absolutely should leaf out given the right conditions.
We'd love to look into this for you — Please reach out to us directly via phone or email and we'll make it right.
Didn't sprout
Hi there, we're sorry to hear your horseradish didn't sprout. Please contact us so we can assist you further. Thank you for your feedback!
Didn’t grow at all
We're sorry to hear that your horseradish roots did not establish as expected.
If your horseradish never sprouted, please contact our Customer Service team at garden@ttseeds.com with your order number, planting date, planting and steps taken to care for the roots along with photos). We'll be happy to review your concern in accordance with our warranty policy.
Thank you for your feedback, and we appreciate the opportunity to assist you.
The roots seemed to have started sprouting and dried before we received them.
They did nothing in the ground
We're sorry to hear that your horseradish roots did not establish as expected.
Horseradish roots can sometimes appear dry after shipping, but this is normal for dormant rootstock and does not necessarily indicate that they are no longer viable. Once planted, they often require several weeks of consistent moisture before new growth appears.
If your horseradish never sprouted, please contact our Customer Service team at garden@ttseeds.com with your order number, planting date, and photos (if available). We'll be happy to review your concern in accordance with our warranty policy.
Thank you for your feedback, and we appreciate the opportunity to assist you.