Roméo Cerise

We’re sorry to hear that the plant you received did not survive, but we’re glad we were able to assist you with a credit.

Young rootstock can sometimes look like a small twig when it arrives, as it is a young, dormant plant that is shipped without leaves to help reduce transplant stress. While it may appear small, it should have a healthy root system and the potential to grow into a strong plant with proper care.

We’re also happy to hear your Juliet is doing fantastic! We appreciate your feedback and are glad you’ve had success with other plants from us.

Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your order.

The item you purchased was young rootstock, which is different from an established nursery tree. Rootstock is a young, dormant plant, and because it is shipped while dormant, it often looks like little more than a slender stick with roots. This appearance is completely normal for bare-root plants.

Although it may resemble a 'toothpick' when it arrives, a healthy dormant rootstock contains the energy it needs to establish and begin growing once planted under the right conditions. We understand that this can be surprising if you were expecting a larger, established tree, and we're always looking for ways to better communicate what customers should expect when purchasing young rootstock.

We appreciate your feedback, as it helps us improve both our product descriptions and the overall customer experience. Thank you for bringing this to our attention.