Guarantees and Warranties

We purchase our perishable stock from all over the world. All stock is shipped to our Headingley warehouse, where it is packed and stored under temperature-controlled conditions. This ensures the stock is kept dormant and fresh, right until we ship your order. We buy stock that is hardy to zones 2 and 3. If it is not, we state this in the description.

It is our continuous endeavor to provide our customers with a healthy stock of perishable items. Young trees, shrubs, or rootstock is a plant that is dormant and not actively growing and may give the impression of being dead. However, it is in a waiting state and needs to be planted to grow. We guarantee that your perishable item is in living condition at the time of receipt by you, the customer. Dormant perishable items may take some time to show signs of life after planting. Please allow at least 6 weeks (45 days) after planting for dormant plants to leaf out.  Perishable items MUST be fertilized once every two weeks from planting until mid-late August. This is a crucial step in ensuring the plant will break dormancy. We recommend using a high phosphorus fertilizer (ex:10-52-17) to help encourage root and bud development. Please refer to our blog on the website for Gardening blog tips https://ttseeds.com/blog/

Warranty and Claims

If the perishable item does not leaf out after 6 weeks of it being planted, you may submit a claim up to 90 days from the date it was received. Claims must be accompanied by photos in order to be processed. Once claims have been received, our customer service team will get in contact with you. However, if your perishable stock arrives damaged, frozen, or incorrect please contact us or start a claim immediately. Please ensure all warranty claim submissions include your order number, customer number, and full mailing address.

Please note: Once the perishable item has sprouted, it is subject to climactic, soil, and other growing conditions beyond our control. Therefore, we cannot guarantee subsequent results. Our warranty does not cover overwintering.

How to submit a claim:

• Send an email to [email protected] and include the following:
  • photos of the plant that has not leafed out. If possible, include the product tag/sticker
  • what date the items were planted, how often they were watered and fertilized
  • sales order number and Customer ID
  • full mailing address
• A customer service representative will follow up with you after your request has been made

Returns 

If we request for any items to be returned, a return mailing label will be provided. The product must be returned as soon as the mailing label is received to process your claim.  Upon receiving the returned item we will credit your account for the amount paid.

T&T Seeds wants you to be happy with your order. If we have not made you happy, we want to hear so that we can correct it.

Non-seed or non-perishable merchandise that is purchased in store or online that is defective can be exchanged for a replacement or for your money back, provided that the product was purchased within 30 days and is returned with the original receipt.