Guarantees and Warranties 2018-09-17T09:36:56+00:00

Our Guarantees

We are proud to support our gardening customers with fair prices on products that we stand behind with strong policies.

Seed Guarantee

All seed supplied by us meets or exceeds Canada #1 standards. However, even with the highest quality product, success depends largely upon cultivation, soil and weather conditions. Our liability, therefore, is limited to the amount actually paid for the products purchased. We will replace the product or credit your account on the amount paid and our discretion.

Petunia Seed Guarantee

We buy only top rated seed that has been tested. We will not replace seed on zero germination complaints, as that is an indication of improper conditions.

Perishable Stock Guarantee

We purchase our perishable stock from all over the world. All the stock is shipped into our Headingley warehouse, packed and stored at a controlled temperature.

This ensures the stock is kept dormant and fresh, right until we ship your order. We buy stock that is hardy to zones 2 and 3. If they are not, we state this in the description. We do our best to provide healthy stock. Please, upon arrival of your order make sure you open and inspect it immediately to ensure everything is to your satisfaction. If there is a problem, we will adjust it immediately. Our perishable stock is guaranteed to sprout or bud within 4 weeks of planting. The deadline for any failures must be reported within 8 weeks of receipt of stock. We will replace or credit on amount paid, our option. Once stock has sprouted, it is subject to climactic, soil and other conditions beyond our control. Therefore, we cannot guarantee subsequent results.

We want you to be happy with your order.

If you are not, we want to know so that we can correct it.

Our Polices and Warranties

Product Return Policy

Non-seed or non-perishable merchandise that is purchased in store or online may be returned for a credit or refund provided that the product is in its original packaging, within 30 days or purchase with the original receipt.

We don’t accept returns of bulk landscape material; soil, gravel, etc.

Product Warranty

Non-seed or non-perishable merchandise that is purchased in store or online that is defective can be exchanged for a replacement or for your money back, provided that the product was purchased within 30 days and is returned with the original receipt.